HIGHER EDUCATION COURSE IN EMPLOYEE EXPERIENCE

INTRODUCTION

The Higher Education Course in Employee Experience is a training program designed to provide the skills and knowledge necessary to improve the employee experience in the workplace. The course addresses topics such as organizational culture, internal communication, change management and the development of an effective employee experience strategy.

Choose to train at ENEB, one of the most prominent distance business schools in Europe, allowing you to train at the highest level from anywhere, with daily support from all professors and tutors.

CERTIFICATION

Upon completion of your studies, you will receive the following certification issued by the European Business School of Barcelona, endorsed and certified by the University of Isabel I:

• Higher Education Course in Employee Experience

WHO IS IT FOR?

The Higher Education Course in Employee Experience is aimed at:

• Managers and business leaders interested in improving the employee experience in the organization.
• Human resources professionals looking to improve the employee experience and increase engagement and retention.
• Consultants and coaches who want to learn about the employee experience to help their clients improve organizational culture and talent retention.
• Professionals interested in the field of organizational psychology and its application in the workplace.
• Anyone interested in learning about the importance of the employee experience and how to improve it in organizations.

OBJECTIVES

The curriculum of the Higher Education Course in Employee Experience aims to equip students with the following knowledge and skills:

• Understand the fundamental concepts of employee experience and its impact on organizations.
• Learn techniques and tools to improve the employee experience, including effective communication, leadership and change management.
• Develop skills to improve organizational culture and employee engagement.
• Learn how to measure the employee experience and use data to make informed decisions.
• Develop practical skills in implementing an effective employee experience strategy.

EMPLOYMENT OPPORTUNITIES

ENEB is recognized by the most prestigious companies in different sectors. Its training, adapted to the current reality of the labor world, allows the student to perform perfectly in any company and to develop a promising professional career.

When you finish the Higher Education Course in Employee Experience, you will be able to register in our Job Bank in which ENEB has agreements with important business firms.

SYLLABUS

The Higher Education Course in Employee Experience is made up of the following syllabus:

TOPIC 1: EMPLOYEE EXPERIENCE

• 1.1. The Value of Employee Experience
• 1.2. The Value of Experience to the Organization
• 1.3. Employee Net Promoter Score (ENPS)

TOPIC 2: EMPLOYEE’S ROADMAP

• 2.1. Structure of the Travel Map
• 2.2. Action Plan
• 2.3. Journey Map Benefits

TOPIC 3: SENSE OF BELONGING

• 3.1. Brand Management and Value Proposition
• 3.2. The Candidate’s Experience
• 3.3. Employer Storytelling

TOPIC 4: STAFF ENTRIES AND EXITS

• 4.1. Planning of the Reception Process
• 4.2. Voluntary Departure and Dismissal
• 4.3. Outplacement

TOPIC 5: DISMISSAL

• 5.1. Introduction
• 5.2. Personal Management of Dismissal
• 5.3. Management with the Employee
• 5.4. Management with the Company

DISTANCE LEARNING 

METHODOLOGY

In order to balance personal and professional life, the Higher Education course is offered entirely online. This way, you can access all the educational content through our Virtual Campus, which will be your main platform for learning, allowing you to study from anywhere in the world at any time. All assessments and final projects are also conducted remotely.

Once enrolled, you will be able to access the Virtual Campus with all the academic resources you need, providing continuous communication with other students and professors. You will have access to discussion forums, be able to undertake executive training in English, and connect with all your classmates through the ENEB Campus, among many other possibilities.

EVALUATION

Consistency is a key element in your study plan. Through the self-assessments provided via the Virtual Campus, you will be able to consolidate the knowledge you have acquired.

In order to pass the Higher Education course, it is essential to submit a final project for the course. Once your team of tutors has evaluated you, you can see your grade on the Virtual Campus. Additionally, you will receive a detailed document via email explaining all the points of your case study.

In the evaluation, your tutors will assess the following aspects:

• Presentation of the exercise, design, visual richness, and spelling.
• Development of the work, complexity of the statement, logic, and coherence in the results obtained in the case study.
• Added value in the analysis and development of the proposed case.

It is important to remember that all self-assessments are voluntary and do not count towards the final grade for each subject.