HIGHER EDUCATION COURSE IN PROCESS QUALITY

INTRODUCTION

The Higher Education Course in Process Quality is a comprehensive training program focused on equipping participants with the tools and knowledge necessary for managing and improving organizational processes to achieve high levels of quality in products or services delivery. The course delves into methodologies for identifying, analyzing, evaluating processes, implementing continuous improvement initiatives, and utilizing performance indicators effectively.

Choose to train at ENEB, one of Europe’s leading distance business schools, offering top-level training accessible from anywhere with daily support from professors and tutors.

CERTIFICATION

Upon completion of your studies, you will receive the following certification issued by the European Business School of Barcelona, endorsed and certified by the University of Isabel I:

• Higher Education Course in Process Quality

WHO IS IT FOR?

The Higher Education Course in Process Quality is designed for:

• Professionals in the quality area in companies that want to improve the efficiency and effectiveness of production and/or service processes.
• Process management managers in any type of organization, both in the public and private sector.
• Professionals in areas related to quality management and continuous improvement who want to broaden their knowledge in this field.
• University graduates who want to specialize in process quality management.
• Anyone interested in knowing and applying the tools and techniques of continuous improvement and quality management in the processes of an organization.
• Anyone interested in learning about Big Data and how it can affect society at large.

OBJECTIVES

The curriculum of the Higher Education Course in Process Quality aims to equip students with the following knowledge and skills:

• To know the theoretical and practical fundamentals of quality management in the processes of an organization.
• Learn to design, document and analyze processes to identify opportunities for improvement.
• To develop skills for the implementation of action plans that allow the continuous improvement of processes.
• Know the tools and techniques for process control and follow-up.
• Identify and apply performance indicators for measuring and monitoring processes and decision making.

EMPLOYMENT OPPORTUNITIES

ENEB is recognized by the most prestigious companies in different sectors. Its training, adapted to the current reality of the labor world, allows the student to perform perfectly in any company and to develop a promising professional career.

When you finish the Higher Education Course in Process Quality, you will be able to register in our Job Bank in which ENEB has agreements with important business firms.

SYLLABUS

The Higher Education Course in Process Quality is made up of the following syllabus:

TOPIC 1: QUALITY AS A MANAGEMENT SYSTEM

• 1.1 What is a quality management system
• 1.2 Evolution of the concept of quality
• 1.3 The 8 principles of quality management
• 1.4 Benefits of implementing a quality system in my company
• 1.5 Objectives of a quality management system
• 1.6 Difference between objectives and indicators quality
• 1.7 Does quality management depend on the type of company

TOPIC 2: QUALITY STRATEGIES

• 2.1 What are quality strategies
• 2.2 Strategies for implementation in the quality management system
• 2.3 The quality costs of the management of the total quality

TOPIC 3: PHASES OF A QUALITY PLAN

• 3.1 What is the quality plan for processes
• 3.2 Phases of a quality plan

TOPIC 4: QUALITY CONTROL

• 4.1 What are the KPI (key performance indicators) logistics
• 4.2 KPI objectives
• 4.3 KPI types
• 4.4 Parameters of logistic indicators
• 4.5 Classification of logistics indicators
• 4.6 Practical example KPI logistics
• 4.7 What are the KRI (key risk indicators) or key risk indicators
• 4.8 Why use the KRI
• 4.9 Characteristics that the KRI must have
• 4.10 How to define KRI
• 4.11 Differences and similarities between KPI and KRI

TOPIC 5: QUALITY ANALYSIS AND CONTINUOUS QUALITY IMPROVEMENT

• 5.1 Quality improvement
• 5.2 Quality improvement techniques: The 7 hours
• 5.3 Lean management methodology
• 5.4 Kaizen: Continuous improvement

TOPIC 6: QUALITY AND ENVIRONMENTAL POLICY IN THE COMPANY

• 6.1 What is the quality policy
• 6.2 What is the environmental policy of a company
• 6.3 What commitments does a company make to its quality and environmental policies

TOPIC 7: ISO STANDARDS

• 7.1 What are ISO standards
• 7.2 ISO 9001:2015 requirements of a management system quality
• 7.3 ISO 14001:2015 requirements of a management system environmental

DISTANCE LEARNING 

METHODOLOGY

In order to balance personal and professional life, the Higher Education course is offered entirely online. This way, you can access all the educational content through our Virtual Campus, which will be your main platform for learning, allowing you to study from anywhere in the world at any time. All assessments and final projects are also conducted remotely.

Once enrolled, you will be able to access the Virtual Campus with all the academic resources you need, providing continuous communication with other students and professors. You will have access to discussion forums, be able to undertake executive training in English, and connect with all your classmates through the ENEB Campus, among many other possibilities.

EVALUATION

Consistency is a key element in your study plan. Through the self-assessments provided via the Virtual Campus, you will be able to consolidate the knowledge you have acquired.

In order to pass the Higher Education course, it is essential to submit a final project for the course. Once your team of tutors has evaluated you, you can see your grade on the Virtual Campus. Additionally, you will receive a detailed document via email explaining all the points of your case study.

In the evaluation, your tutors will assess the following aspects:

• Presentation of the exercise, design, visual richness, and spelling.
• Development of the work, complexity of the statement, logic, and coherence in the results obtained in the case study.
• Added value in the analysis and development of the proposed case.

It is important to remember that all self-assessments are voluntary and do not count towards the final grade for each subject.